Ocean Mimic > FAQ

About the Store
FAQ

We ship worldwide from Bali, Indonesia. 

We accept returns and exchanges. If you want to process a return or exchange please email [email protected] We reimburse you up to $25 USD towards shipping your product back to us. If you choose to send without tracking you do so at your own risk. 

Orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are payable upon arrival to the local government by the customer and are not included in the original purchase price or shipping charges. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information about Duties & Taxes in your country.

Delivery usually takes 10-21 working days. We ship from Bali and you can track your order here with the code sent to you in your email. If you have any queries or questions don't hesitate to let us know. Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Moreover, we do not hold responsibility for damaged or lost packages.

Our suits are on the small side so we recommend sizing up rather than down if you are unsure. 

If you are a size 8, we recommend sizing up to a size 10 unless you are a very small size 8.

We take so much pride in our manufacturing. We manufacture with a small local team in Bali and we take sustainability into account at every opportunity.

Read all about how we make our swimwear here.

Our suits are made of Econyl yarn which is made of recycled nylon. They source their nylon from fishing nets and recycled carpets.

Read our blog here all about the fabric and the process. 

We don’t have a store yet but all our stock is here. Please get in touch if you’re in Bali so we can arrange a fitting for you.

For every product sold, we pick up kilos of trash from somewhere in the world! You can contact us to see exactly where your trash was collected from.

We ship in a thick paper envelope to avoid any plastic packaging. The only plastic is the sticky seal on the envelope to close the package. 

We recommend that you hand wash your suit in cold or warm water with a gentle laundry detergent.

If you can please use a filter for the water to catch any microfibres which can come loose while washing. Read more here

About the charity
get involved

Absolutely!

 

We are looking for volunteers all around the world for a variety of tasks. The most important thing is that you’re passionate about the ocean.

 

Get started at our Get Involved Page.

We have cleanups all around the world. Every week we share our cleanups in our newsletter and in a Facebook post. 

We have cleanups all ove rthe world. If we don't have one near you maybe you could start leading your own! 

Yes, we have an Indonesian charity for our cleanup work and we work closely with other Indonesian initiatives such as Bali Food Packs and YAMI.

Still have questions?